Frequent questions

WHAT IS AN ILLUSTRATION IN DIGITAL FORMAT?

An illustration in digital format is a JPG file, which you receive in your email inbox. You just have to click and download the illustration that was originally made in watercolor.

HOW CAN I PURCHASE A DIGITAL ILLUSTRATION IN YOUR STORE?

Too easy! Just click on the Paypal button, enter your card information and that's it, once the payment is processed, the system will almost automatically send a link to your email.

DO YOU PRINT SHEETS?

No, we do not have that service. We only sell digital sheets to print in the size you choose

IN WHAT FORMAT ARE THE DIGITAL ILLUSTRATIONS AVAILABLE?

You will receive a single JPG file.
Quality 300 DPI.

You can print the sheets in the selected sizes either at home using a personal printer or by visiting a nearby printing store that offers A3 or A4 size printing services.

CAN I PRINT THE SHEETS AT HOME, OR AT A SPECIALIZED CENTER?

Yes of course!
You can print your sheet wherever you prefer, and wherever it is most comfortable for you.

WHAT SIZES CAN I PRINT MY WATERCOLORS IN?

You can print standard sizes at home such as A4 and eventually A3, if your printer allows it, or at a copy center in both sizes and even a larger size. This is where we suggest you consult with the copy center professional.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently have the Paypal Checkout payment button with which you can pay with debit and credit cards. We also have the Mercado Pago system, they accept Visa, MasterCard, American Express, Maestro credit cards.

IS YOUR PAYMENT GATEWAY SECURE?

Transactions through Paypal Checkout are protected by the advanced data encryption offered by this payment platform, which is one of the most recognized and secure internationally.

AFTER PAYMENT, HOW LONG WILL I RECEIVE THE LINK?

You will receive the email with the download link once the system processes and verifies the payment. This should not exceed 24 hours maximum. Usually our platform sends the link almost automatically.

HOW MANY DOWNLOADS CAN I MAKE?

The link that you will receive in your email can only be downloaded once. We recommend saving the file to your library or gallery.

WILL THE COLOR BE THE SAME?

The printed color may vary a little depending on the amount of light, brightness, or screen configuration that your PC or mobile device has.

DO YOU HAVE A RETURN OR REFUND POLICY?

Because it is a digital file, for automatic download, we do not have
return or refund policies.

DO YOU OFFER DISCOUNTS OR PROMOTIONS?

We recommend you keep an eye on our Instagram account where we will publish offers and promotions on digital illustrations.

DO YOU HAVE THE OPTION TO SEND AS A GIFT?

Not at the moment, but you can buy in the name of the person you want to give a gift to, and we will send the link to the email you have placed on the page.

WHAT RIGHTS DO I HAVE OVER THE DIGITAL ARTWORK I PURCHASED?

The purchase of the digital illustration does not include copyright.

CAN I USE THE ILLUSTRATIONS FOR COMMERCIAL PURPOSES?

It is prohibited to use our illustrations for commercial purposes or mass reproduction.

CAN I REQUEST CHANGES OR CUSTOMIZATIONS ON AN ILLUSTRATION?

At the moment we do not offer custom illustrations.

I HAVE PROBLEMS WITH THE DOWNLOAD

You can contact our support team at info@crossfrontiers.com